Terms of Use

1. Acceptance of these terms

By accessing mybonsaihealth.com, scheduling through the website, or using Bonsai Health services, you agree to these Terms of Use and any separate clinical, membership, consent, or payment documents that apply to your care. If you do not agree, do not use the website or services.

2. Website information is not medical advice

Website content is provided for general informational purposes and does not create a physician-patient relationship, establish a diagnosis, or replace individualized medical advice. A physician-patient relationship begins only after required enrollment, consent, intake, and clinical steps are completed.

3. Eligibility and location

Bonsai Health serves adults age 18 and older. For each telehealth visit, a patient must be physically located in a state where Dr. Arshom Foroutan is licensed and the practice has agreed to provide care. The website currently identifies Florida, Maryland, and Virginia as service areas. Eligibility may also depend on clinical fit, telehealth appropriateness, and applicable law.

4. Free consultation

The advertised 15-minute consultation is free and intended to discuss practice fit and general questions. It is not a medical visit and does not include medical advice, diagnosis, treatment, or prescribing.

5. Telehealth services and limitations

All Bonsai Health visits are virtual. Telehealth may be limited by technology, available information, and the inability to perform a hands-on examination. Dr. Foroutan may recommend or require in-person examination, testing, imaging, urgent care, emergency care, or services from another clinician before treatment can proceed. Review the Telehealth Informed Consent for additional information.

6. Membership and included care

The Foundation membership is currently $175 per month and includes unlimited clinically appropriate virtual visits, secure clinical messaging, and primary-care management within the practice’s virtual scope. “Unlimited” does not mean on-demand emergency response, medically unnecessary services, or services that cannot be delivered safely through telehealth.

7. Payment, outside costs, and insurance

• The first membership payment is charged when a patient enrolls after the free consultation.
• There is no enrollment or initiation fee.
• The membership fee is direct pay and is not billed to health insurance.
• Medication, laboratory, imaging, specialist, urgent-care, emergency, procedure, and other outside-service fees are separate.
• Patients may use insurance for eligible outside expenses, subject to their plan’s rules.
• The membership is not health insurance and is not a substitute for insurance coverage.

8. Renewal, cancellation, and refunds

The membership renews monthly until canceled. Members may cancel with 30 days’ notice according to the instructions in their membership agreement or by contacting the practice. Payments are non-refundable after services for the applicable billing period have begun. No partial-month refund is due except where required by law or a separate written agreement.

9. Communication and appointment availability

Bonsai Health offers secure clinical messaging and flexible appointment access. Clinical messages and routine refill requests generally receive a response within two business days. Same- or next-day visits are usually available but are not guaranteed and depend on schedule and clinical circumstances. Public email, text, and contact forms should not be used for sensitive medical information or emergencies.

10. Emergencies

Bonsai Health does not provide emergency services or continuous emergency monitoring. Do not wait for a portal, email, text, or telephone response during an emergency. Call 911 or go to the nearest emergency department for urgent or life-threatening symptoms.

11. Clinical judgment and no treatment guarantee

Membership does not guarantee any test, referral, medication, prescription, letter, certification, or particular outcome. All clinical decisions remain subject to medical necessity, safety, professional judgment, applicable law, and the information available to the physician.

12. Patient responsibilities

Patients agree to provide accurate information, disclose their physical location for telehealth visits, attend scheduled appointments, use secure systems appropriately, follow agreed safety monitoring, and treat the physician, vendors, and others respectfully. Patients are responsible for seeking in-person or emergency care when instructed or when reasonably necessary.

13. Suspension or termination

Bonsai Health may decline enrollment or end services in accordance with applicable law, professional obligations, and separate patient agreements, including for nonpayment, unsafe or abusive conduct, material misrepresentation, repeated policy violations, or when the virtual model is no longer clinically appropriate. Appropriate notice and continuity steps will be provided when required.

14. Third-party services

The website may link to scheduling, forms, reviews, verification, analytics, payment, and other third-party services. Their availability, content, and privacy practices are controlled by those providers. Bonsai Health is not responsible for third-party systems except as required by applicable law or contract.

15. Intellectual property and acceptable use

Website text, design, graphics, logos, and other original content belong to Bonsai Health or their respective licensors. You may not copy, republish, interfere with, misuse, or attempt unauthorized access to the website or its systems.

16. Disclaimers and limitation of liability

The website is provided on an “as available” basis to the extent permitted by law. Bonsai Health does not guarantee uninterrupted website or third-party service availability. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.

17. Governing requirements

Healthcare services are subject to federal law and the law of the state where the patient is located at the time of care. Any separate membership or clinical agreement may contain additional governing-law, dispute, or venue terms.

18. Changes

Bonsai Health may update these terms, services, or pricing. Material membership changes will be communicated as required by applicable agreements and law. Website changes take effect when posted with a revised effective date.

19. Contact

Questions about these terms may be sent to info@mybonsaihealth.com or mailed to Bonsai Health at 1000 Brickell Ave, Suite 715, #595, Miami, FL 33131.