Introduction
Bonsai Health is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your information when you use our website and services.
Information We Collect
- Personal Information: Name, email, phone, address, date of birth, government-issued ID.
- Health Information: Medical history, symptoms, prescriptions, laboratory results, and other health-related data you provide.
- Technical Data: IP address, browser type, cookies, and usage data.
How We Collect Information
- When you fill out forms or schedule appointments
- When you communicate with us by email, messaging, or telehealth visits
- Automatically via cookies and analytics tools
- Through state Prescription Drug Monitoring Programs (PDMP) when applicable
How We Use Information
- To provide and improve our services
- To communicate with you about appointments and care
- To comply with legal and regulatory requirements
- To process insurance authorizations and pharmacy coordination
- To ensure patient safety and medication compliance
How We Share Information
- With third-party service providers (e.g., telehealth platforms, payment processors, laboratories) as needed to deliver care
- With pharmacies and insurance companies to coordinate your medication access
- With legal authorities if required by law or to protect patient safety
- We do not sell your information to marketers or third parties
How We Protect Information
- We use industry-standard security measures, including encryption and secure servers
- We comply with HIPAA and all applicable federal and state privacy laws
- All staff are trained in patient privacy and data security
- We conduct regular security audits and updates
Cookies and Tracking
We use cookies and analytics tools to improve our website experience and understand how our services are used. You can disable cookies in your browser settings, though this may affect certain site functionality.
Your Rights
- You may request access to, correction, or deletion of your personal information
- You have the right to receive a copy of your medical records
- You may request restrictions on certain uses of your information
- Contact us at info@mybonsaihealth.com for privacy requests
Data Retention
We retain your medical records and personal information as required by state and federal law, typically for a minimum of 7 years after your last visit. Information is retained only as long as necessary to provide services and comply with legal obligations.
Children's Privacy
Our services are intended for adults 18 years and older. We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact
If you have questions about this policy or wish to exercise your privacy rights, contact us at info@mybonsaihealth.com.